TicketAlert

Automatically receive the new tickets in your Kayako SupportSuite and eSupport
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TicketAlert Ranking & Summary

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  • Rating:
  • License:
  • Demo
  • Price:
  • USD 15.41 | BUY the full version
  • Publisher Name:
  • IT2BE
  • Publisher web site:
  • http://www.it2be.net/
  • Operating Systems:
  • Mac OS X 10.0 or later
  • File Size:
  • 2 MB

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TicketAlert Description

Automatically receive the new tickets in your Kayako SupportSuite and eSupport Mac Users can now also benefit from a native Mac Application notifying them of new tickets received in their Kayako SupportSuite and eSupport.After installingl TicketAlert on your Mac you will have a new icon on the right hand side of your menubar and you will receive notifications from your helpdesk about new tickets and replies.Still, you must take into account that TicketAlert is not a full Mac client for Kayako SupportSuite and eSupport.After entering the settings (see below) TicketAlert will connect with your Helpdesk each time you start TicketAlert or when you click the synchronize button. Requirements: · Kayako account. · Growl Limitations: · Receive notifications for more than one helpdesk disabled. · Selectable helpdesk/department tree in the History Panel disabled. · Selectable history stack of received notifications in the History Panel disabled. What's New in This Release: · new - Implemented new icons. · new - Added option to show disabled helpdesk in History Dialog. · new - Added option to remove alerts for disabled helpdesk. · chg - Changed the way the xml was parsed. · fix - Predefined filter types are available in the table view again. · chg - Renewed documentation. · fix - Disabled helpdesks now don't refresh anymore. · fix - Only last helpdesk in History Dialog expanded correct.


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