ITIL Toolkit - Multi User 5 This ITIL toolkit is your introduction to ITIL implementation and education. The
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ITIL Toolkit - Multi User 5 Description

This ITIL toolkit is your introduction to ITIL implementation and education. The toolkit features multiple documents. Of particular note is the comprehensive description of IT Service Management. It is the best starting place for those looking to quickly learn about ITIL and IT Service Management. An excellent theoretical document interspersed with anecdotes, with over 10,000 words this is truly an encyclopedia on ITIL. We've also provided a summary review of your IT process efficiency and effectiveness. The spreadsheet is set up to allow multiple participants to enter their thoughts and then to present a useful summary of input and graphs. Over 160 questions are posed in this all process encompassing review for ITIL. Also for team awareness and general education in the area there is an excellent concise summary of the ITIL and IT Service Management concepts (provided as a Powerpoint presentation). This presentation can form the basis of an education session or discussion forum. There is also a series of documents that explain in easy terms the ITIL processes in full. Each document is designed to give you a quick read overview of the most important aspects of ITIL. There is over 30 pages of content AND each process is also shown as a comprehensive MIND MAP for the visually inclined.

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