Notifi A communications system which allows to open the email/text message channels.
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Notifi is an enterprise communications system which allows utilities to open the email and text message channels to support customer and employee communications. Notifi allows you to quickly deploy proactive communications solutions to customers and employees using one and two way text messages and email alerts. Notifi supports access to event subscriptions driven from your back office systems such as OMS, CIS, WMS or EMS. It uses a web self-service portal to allow customers to register for the information that interests them. Users can also register and manage their subscriptions through a pure text message portal, allowing you to reach non-Internet users with a low cost, rapid-response solution. This allows you to deploy solutions which use text messaging to support critical transactions such as device registration, outage reporting, bill presentment, and service call planning. When combined with iFactor's application integration APIs and professional services team, Notifi provides a key building block to take advantage of the power of text messaging in any utility. Main Features : - Respond Proactively : With Notifi, everyone from key account representatives to customers can be alerted when events such as an outage occur. They are automatically informed as details such as the estimated restoration time are updated. - Open New Channels : Notifi allows you to introduce your customers to text messaging as a channel for communicating with the utility. Customers consistently express a desire to be informed of outages, and offering this channel provides them with better service, while allowing you to proceed on a path towards additional low cost transactions through SMS texting. - Enable Self Service : Notifi provides a pre-configured list of subscriptions that allows users to define how and when they will be alerted about an event. Alerts can be sent through text messages, emails, or other feeds such as RSS or Twitter. - Business Experience : Notifi was built by the utility experts at iFactor Consulting, and features ready made interfaces for key transactions. This includes events such as unplanned power outages, disconnect alerts, and bill presentment. Notifi offers web service and database interfaces to capture the required business data for each event, and standard message templates to format this data for email or text message delivery. Each implementation can easily configure these items to match different business data and requirements. - System Status Notifications : Notifi also allows users to be notified when certain system status thresholds are reached. For example, CSR managers can be notified when the number of open calls goes above or below a value so they can manage overtime personnel more effectively during storms. Similarly, executive management can be notified when metric values such as SAIDI or CAIDI exceed certain values. - Additional Notifications : Notifi is architected to allow for the easy addition of notifications and systems. Using an open schema built on Oracle and standard web services allows Notifi to easily process additional business data to create new events for your users.

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