ProProfs Knowledgebase Software ProProfs Knowledge Base Software is a powerful online tool, using which businesses can centrally access and manage organizational and employees knowledge.
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ProProfs Knowledgebase Software Description

Editor's review: This is a tool that helps create knowledge base or FAQ for a business. Knowledge Base Software is tool that helps create online FAQ quickly and easily. Most businesses with a web presence can reduce problem tickets by providing a knowledge base or a FAQ sheet as customers would be able to find answers to most common problems easily by looking up the frequently asked questions and the answers to those problems. By making sure the FAQs are updated and customers are provided with accurate answers, you not only reduce the cost of handling customer support calls but also increase the level of satisfaction for your customers. Being centralized at your main website, this knowledge base is easier to manage, keep it updated and making sure they apply to customers’ most frequent problem areas. Privacy and security could be assured easily and this could be used as a tool for improving your brand values. The knowledge base created could help to retain, grow and maximize the use of employee knowledge & experience to better train sales, customer service & support, new hires etc. This tool would facilitate upload of documents to a centralized location. Since this central location is designed to be compatible with multiple devices, you would be able to provide anytime, anywhere access. All kinds of answers to product and/or services not only makes your customers happy but also enhances team collaboration & coordination. The data repository supports all kinds of files and documents. In a true multimedia fashion, you are able to support your customers as well as your own employees with not only articles but also other files and documents, and videos etc. this is a very good product. Publisher's description:

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