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Ideal for even the beginner users, Remote Support Center can help you to keep all the local, home or travelling workers at a productive level. Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as “merely a trend” has now become the norm. Additionally, increasingly many organizations have satellite offices with no local IT representation, resulting in the need to find alternative ways for IT to manage their employees’ desktop issues from afar. The ability to troubleshoot and diagnose desktop issues without physically visiting each workstation is vital for any organization, large or small, concerned with keeping their employees and IT resources productive and effective. Whether your desktops or laptops are down the hall, across campus or in another state; remote and travelling workers need to have the same level of access to technical support as if they were sitting in a cubicle at the corporate office. Main features: Anywhere Support: Assist users from a web-based console anywhere on the corporate network or across the internet InstantAssist: Instant, on-demand remote control with no installation or connectivity hassles ExpertAssist: Go “behind the screen” to diagnose and support end-user issues without having to take control of their desktop. Secure Access: Access the management console securely using SSL encryption, administrator certificates, IP address ranges, and access lists. Client Availability: See who is online or on LAN and immediately respond to support requests.

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